Privacy Policy

At Divya Motors, we are committed to protecting your privacy and handling your personal information with transparency and care. This Privacy Policy explains what information we collect, how we use it, who we share it with, and what rights you have regarding your data.

This policy applies to all personal information collected through our website (divyamotors.in), our WhatsApp communication channel, our contact forms, and any other interaction you have with Divya Motors as a business.

1. Information We Collect

We collect information in the following ways:

Information You Provide Directly

• Full name and contact number when booking a service or enquiring
• Email address if provided via our contact form or email correspondence
• Vehicle details including make, model, year, and registration number for service purposes
• Service preferences, complaints, or feedback you share with us
• Messages and chat history from WhatsApp conversations

Information Collected Automatically

• Browser type, device type, and operating system when you visit our website
• Pages visited, time spent on pages, and referring website URLs via analytics tools
• IP address and approximate geographic location at the city level
• Cookies and similar tracking technologies (see Section 6 for details)

Information from Third Parties

• Reviews and ratings you post on Google Maps, JustDial, or other public platforms
• Analytics data from Google Analytics and Google Tag Manager

2. How We Use Your Information

We use the information we collect for the following purposes:

• Service Delivery: To process your service booking, schedule appointments, provide service updates, and follow up after your visit
• Communication: To respond to your enquiries, send booking confirmations, and share service reminders via WhatsApp or phone
• Service Improvement: To understand how customers use our services and what improvements would add value
• Marketing: To send promotional messages about our services, AMC plans, and offers - only where you have consented or where we have a legitimate interest in doing so
• Legal Compliance: To comply with applicable Indian laws and regulations, including tax and accounting requirements
• Website Analytics: To understand how visitors navigate our website so we can improve it

We do not use your personal information for automated decision-making that has a significant effect on you.

3. How Long We Keep Your Data

We retain your personal information for as long as necessary to fulfil the purposes for which it was collected, including:

• Service records and vehicle history: Up to 5 years to support warranty claims and future service references
• Contact and communication records: Up to 2 years from your last interaction with us
• Financial transaction records: Up to 7 years as required under Indian accounting and tax laws
• Website analytics data: As configured in Google Analytics (typically 26 months)

After the applicable retention period, your data is securely deleted or anonymised.

4. Who We Share Your Information With

We do not sell your personal information. We may share it only in the following circumstances:

• Service Providers: Third-party providers who help us run our business, such as Google (Analytics, Tag Manager), WhatsApp (Meta), and web hosting providers. These parties process data only on our behalf and under our instructions.
• Insurance Companies: If you use our insurance claim processing service, we share relevant vehicle and damage information with the insurance provider on your behalf and with your consent
• Legal Requirements: If we are required by law, court order, or government authority to disclose your information
• Business Transfers: In the event of a merger, acquisition, or sale of Divya Motors, your information may be transferred to the acquiring entity, with your privacy rights maintained

5. Data Security

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, disclosure, alteration, or destruction. These measures include:

• HTTPS encryption for all data transmitted through our website
• Restricted access to customer records - only authorised staff members can access them
• Regular review of our data storage and handling practices
• Secure password practices and access controls for business systems

While we take all reasonable precautions, no method of data transmission over the internet or electronic storage is 100% secure. If you become aware of a security concern, please contact us immediately at care@divyamotors.in.

6. Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to improve your browsing experience and understand how visitors use the site. Specifically, we use:

• Google Analytics: To track website visits, page views, and user behaviour in aggregate. This data is anonymised and does not identify you personally.
• Google Tag Manager: To manage and deploy analytics and marketing tags on our website.
• Essential Cookies: Required for the website to function correctly, such as maintaining your session when using forms.

You can control and delete cookies through your browser settings. Disabling cookies may affect the functionality of certain parts of our website.

7. Your Rights

You have the following rights regarding your personal data:

• Access: You can request a copy of the personal data we hold about you
• Correction: You can ask us to correct inaccurate or incomplete personal data
• Deletion: You can request that we delete your personal data, subject to legal retention requirements
• Opt-Out of Marketing: You can unsubscribe from WhatsApp promotional messages or marketing emails at any time by contacting us
• Withdrawal of Consent: Where processing is based on consent, you can withdraw it at any time without affecting prior processing

To exercise any of these rights, contact us at care@divyamotors.in or call +91 97149 80214. We will respond within 30 days.

8. Third-Party Links

Our website may contain links to third-party websites such as Google Maps, JustDial, WhatsApp, Facebook, Instagram, and YouTube. These websites have their own privacy policies, which we do not control and are not responsible for. We encourage you to read the privacy policies of any third-party sites you visit.

9. Children's Privacy

Our services are not directed at children under the age of 18. We do not knowingly collect personal information from minors. If you believe a child has provided us with personal information, please contact us and we will take steps to delete it promptly.

10. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. When we make significant changes, we will update the "Last updated" date at the top of this page. We encourage you to review this policy periodically.

11. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal data, please contact us: